Privacy Policy for LAKA Gift Card

At Line Investment and Property-Sole Proprietorship LLC (L.I.P.), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information in connection with the LAKA Gift Card.

1. Collection and Use of Information

1.1 Information We Collect:
a. Personal Information:
When you purchase, register, or use the LAKA Gift Card, we may collect personal details such as:

Identification documents for verification (as required by law).
The type of information we collect from you is either personal to you, or general in nature:
Personal Information: When you use our Gift Card, create an account on the application/website, update your information, or send communications to us, you provide us with information that we store and process. Such information may include your name, address, phone number, email address, personalized video footage, and other such 'Personal Information'.
General Information: We also receive more general information from you as a result of your visits to, and use of, LAKA(The Application). This general information does not identify you personally, and can include information such as your IP address, the date and time you accessed LAKA(The Application), the length of time you spend on the LAKA(The Application), your browsing history (recorded by the text and graphics files that compose that page), the Internet address of the website from which you linked directly to the LAKA(The Application), and other such 'General Information'.
Information collected in applications for the issuance, renewal, cancellation, or amendment of records is done so in accordance with Federal Law No.1 of 2006 on Electronic Commerce and Transactions or any other applicable law.
If you do not provide the information, requested from you for LAKA(The Application) or the Services, you will not be able to use LAKA(The Application) or the Services.
The above-collected information can be used by Line Investments & Property SP LLC for verification, promotions, and documentation.

b. Transaction Information:
We collect information about how and where the Gift Card is used, such as:

Purchase and transaction history
Merchant details and transaction amounts.

c. Location services

Some Services on LAKA(The Application) may make use of location-based data. If you allow these Services, we will collect information about the wi-fi routers closest to you and the cell IDs of the towers closest to you.
We use this information to provide the requested location-based service, not to identify you but to:
Provide you with content based on your location.
Provide your local search results.
Map routes and provide directions to locations that you specify.

d. We also collect the following information from you:

Information you give us (Submitted information): You may give us information about you by registering on LAKA (The Application) and the Services sites (together with Our Sites), or by corresponding with us (for example, by e-mail). This includes information you provide when you register to use LAKA (The Application), download or register LAKA(The Application), subscribe to any Services on LAKA(The Application), and when you report a problem with LAKA(The Application) or the Services. The information you give us may include your name, address, e-mail address, and phone number, the Device's phone number, age, username, password, and other registration information. Information we collect about you and your device each time you use one of LAKA (The Application) channels we may automatically collect the following information:

i. Technical information, including the type of mobile device you use, a unique device identifier (for example, your Device's IMEI number, the MAC address of the Device's wireless network interface, or the mobile phone number used by the Device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting, IP address and referring/exit pages (Device Information);
ii. Details of your use of LAKA (The Application) or your visits to any of the Services on the LAKA App (including, but not limited to, traffic data, location data, weblogs, and other communication data, whether this is required for our own billing purposes or otherwise) and the resources that you access (Log Information).
iii. Unique Application Numbers - When you install or uninstall LAKA (The Application) containing a unique application number or when such a Service searches for automatic updates, that number, and information about your installation (for example, the type of operating system) may be sent to us.
We use information collected to:
- I. Fulfill your requests.
- II. Send you a request confirmation
- III. Send LAKA codes.
- IV. Facilitate software updates and product support.
- V. Assess your needs to determine suitable products or services.
- VI. Send you the requested product or service information.
- VII. Send product updates or warranty information.
- VIII. Respond to customer service requests.
- IX. Administer your account.
- X. Send you push notifications when you are using LAKA (The Application). If you do not want these notifications, you can manage your preference either through your device.
- XI. Send you marketing communications.
- XII. Improve our LAKA (The Application) and marketing efforts.
- XIII. Conduct research and analysis.
- XIV. Respond to your questions and concerns; and
- XV. Display content based upon your interests.
Cookies: We use cookies to distinguish you from other users of LAKA (The Application) or the Services. This helps us to provide you with a good experience when you use LAKA (The Application) or the Services.

1.2 Purpose of Use:
The information collected is used to:

Activate and manage the Gift Card.
Provide customer support and respond to inquiries.
Prevent unauthorized use or fraud.
Send transactional updates(e.g., card balance or expiry notifications).

2. Sharing of Information

We share your information only under these conditions:

a. Service Providers:
To trusted third parties involved in processing transactions or providing customer support.

b. Legal Obligations:
To comply with legal or regulatory requirements or respond to government requests.

c. Consent-Based Sharing:
With your explicit consent, if required for specific services or promotional offers.

3. Data Protection

3.1 Security Measures:
We implement robust measures to safeguard your data, including:

Restricted access to your personal information.
While we take all necessary steps to protect your personal data, please be aware that transmitting information over the internet is never fully secure. Although we are committed to safeguarding your data, we cannot guarantee its absolute security during transmission. Any information you share with us is done at your own risk. Once we receive your data, we apply stringent security measures to prevent unauthorized access and ensure its safety
We will keep your information for as long as your account remains active or as needed to provide you with our services. If you wish to cancel your account or request that we no longer use your information, please contact us at [email protected] We will retain and use your information as required to comply with legal obligations, resolve disputes, and uphold our agreements.

3.2 Retention Policy:
We retain your information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements.

3.3 User Responsibilities:
Ensure the safe handling of your Gift Card. Do not share your Gift Card Number with anyone to prevent unauthorized access.

4. Cookies and Tracking (If Applicable)

If you access the LAKA Gift Card Website to check balances or for related services, cookies may be used to:

Enhance user experience.
Track website performance and analytics.
You can manage cookie preferences through your browser settings.

5. Choice/Opt-Out Options

You may opt out of receiving promotional communications by contacting us at: Email: [email protected]

6. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time. Updates will be posted on the official website. Please review the policy periodically to stay informed.

7.Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, you may contact us via: Email: [email protected] Customer Service Desk: Contact us at +971 2 207 3333 or visit any participating mall as listed on our website.